Refund policy

Cancelling a court booking

• More than 48 hours before your start time — a full refund, less the payment-processing fee.
• 24 to 48 hours before — the rest comes back to you: the venue keeps half the price for the slot it held, and the payment-processing fee comes off.
• Less than 24 hours before — no refund; the venue has held the slot for you.

If the venue cancels

You get every peso back — the full price, with no fee deducted. No tiers, no questions. The same goes for an open-play session a venue calls off.

How refunds are paid

Refunds are transferred via InstaPay/PESONet. After a cancellation is approved you'll be asked (on My bookings) for the bank or e-wallet account to send it to. Transfers are usually same-day once details are in.

Open play and pools

Open-play seats follow the same tiers, counted from the session start. Pool shares are simpler: leave a pool, let it miss its deadline, or have the organizer call it off — at any stage — and you get a full refund, less the payment-processing fee, whatever the clock says.